Emergency telephone numbers

Police / Ambulance emergency assistance – 999

Fire – 999

Oxford University Security Services Emergency number – 01865 289999 | ouss.administration@admin.ox.ac.uk

Information about a crime – 101

NHS Helpline for non-emergency medical assistance – 111

College Lodge emergency number – 01865 279122

Emails to the Lodge will be monitored once a day; however, emails should be used for non-urgent situations only, and will be actioned or responded to only if necessary.

  • Any emergency related to a College facility (urgent maintenance issues) MAY be reported to the College Lodge emergency number – 01865 279122. This is the emergency number that will connect to the on-duty Porter.
  • Do not use this number for police or fire emergencies in the first instance.
  • Do use this number following a major incident, police or other emergency, which has already been reported to the police or OUSS, and you believe someone at the College should be made aware of an ongoing situation.
  • Voicemail – Calls made to the College Lodge (01865 279120) will go to voice mail and the emergency phone numbers will be supplied. No messages can be left on the Lodge phone.

You can email Queen’s College Lodge lodge@queens.ox.ac.uk, but bear in mind the email will be checked once a day only.
Do not email any other College staff for any emergency, or other urgent or non-urgent College related situation. These email accounts will not be monitored.

Students in College Accommodation

Please be mindful to avoid false callouts. Inattention while cooking that causes needless callouts of the fire service must be avoided. A Porter will investigate any situation that has been phoned through to the emergency phone number, and if deemed an emergency, will investigate further. However, do be aware that the response time to an emergency reported to the Lodge emergency phone will be longer than usual, as Porters will attend from their home. Any callout of a trade (plumbing, electrician, security, etc.,) found to have been avoidable may be charged on.

Venneit Close

During the College closure period, in case of genuine emergency students living in Venneit Close should notify NOPS on their emergency number 01865 311745.

If using the NOPS emergency number, select the emergency option and this will be directed to a team member on call. If your call is not answered immediately please leave a message, property address, name and contact number and they will call back as soon as possible.  

NOPS identify an emergency as any of the following:

  • No heat
  • No hot water
  • No power
  • Major plumbing issues
  • Flooding
  • Major leaks

Common examples of problems that are NOT emergencies are:

  • Any failure of a kitchen appliance
  • Minor leaks that are not around electrics
  • A problem in a bathroom or toilet where there is more than one in the property
  • Lockouts – they will respond but you will have to pay any contractors’ expenses
  • Individual lightbulbs not working

Please ensure that you know where your electrical fuse boards, gas meters and water stopcocks are in the event of an emergency.

NOPS opening hours for the festive period are the below. During times the office is closed, they will only be taking emergency calls.

Tuesday 23th Dec Open as usual
Wednesday 24th Dec Closed
Thursday 25th Dec Closed
Friday 26th Dec Closed
Saturday 27th Dec 9am to 12.30pm
Sunday 28th Dec Closed
Monday 29th Dec 9am to 1pm
Tuesday 30th Dec 9am to 1pm
Wednesday 31st Dec 9am to 1pm
Thursday 1st Jan Closed
Friday 2nd Jan Open as usual

We recommend that the heating is left on for several hours in the morning and several hours in the evening and if the weather is likely to be very cold left on all the time on 18-21c. This will help avoid the chances of frozen pipes and reduce the chances of anything nasty growing!
Please ensure that your property is fully secured if you are all leaving for holidays. Doors should be locked and windows closed.